Batho Pele – “People First”
About Course
Course Description
The course will enable learners to demonstrate knowledge of the Batho Pele principles and apply them to their own roles in the service of the public. The qualifying learner will be able to:
• Explain how the Batho Pele principles apply to their own work roles.
• Explain how the application of Batho Pele principles determines the way in which work is done in the public sector.
• Identify and describe successful examples of application of Batho Pele principles in public sector contexts.
• Explain why the Batho Pele principles are so important to government and effective service delivery in South Africa and own organisation.
SAQA ID: 242860
NQF Level: 3
Credits: 4
Course Duration: 2 days
Course Content
Day 1: Introduction to Batho Pele & Core Principles
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The Origins and Ethos of Batho Pele
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Legal & Constitutional Foundations
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The 8 Principles of Batho Pele
Day 2: Applying Batho Pele in Practice
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